What currency are the prices?
All prices are in EUR.
When I will be able to get my order?
We try our best to ship the products as far as we can. Please allow 1-5 days processing time for your order to ship out, depending on where you are, you can count 5-10 days to have your product with you.
I do not really loved the product I bought, can it be returned?
We offer 100% money back guarantee, if the product received is defected or damaged. You have 30 days to return it back to us for a refund. You must ship it back by your own expense, when we receive the product, we will examine it and issue a refund, which comprises the price of the products and the shipment fees. Please add your name, order number on the returned parcels and a proof of shipment paid fees.
How safe is your website?
You can rest-assured, we have a world-class secure cloud-based platform from the ground up. Our store is compliant with the Payment Card Industry Data Security Standard (level 1PCI DSS) by default, essential for handling credit card information. It also features secure socket layer (SSL) certificates, which encrypt your content to prevent it from being stolen.
What is PCI?
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. As we accept payments from Visa, Mastercard, American Express, and Apple Pay, we are PCI compliant.
I do not see my answer in this FAQ section, what should I do?
Please contact us at contact@paccopet.com. We will be happy to help you!
