What locations do you ship to?
We are currently shipping worldwide.
How long does it take to arrive once shipped?
All orders are processed and shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your locations. We typically take 1-3 business days for handling and processing your order. The typical delivery time frame is anywhere from 10-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund. Please reach out to contact@paccopet.com for additional assistance in this matter.
Will we receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to shop your order and you can track your order anytime on https://paccopet.com/pages/track-your-order . Sometimes additional delays may arise, they are beyond our control, such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping and handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves the warehouse.
However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our Refund Policy under https://paccopet.com/pages/refund-policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our website are displayed in EUR with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and related customs fees may be charged once your order arrives to the destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws.
Payment of these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local custom office.
Extended delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we control over.